Collections & Debt Recovery Advisor - Recruit 4 Talent
Google Partner
Search and Selection Recruitment
Talk to our experienced team about your requirements
are you a talented individual?
search our current jobs, register for job alerts!
competitive rates available via our media planning and buying experts
for multiple job postings
expert recruiting services, over 80 years collective experience
consultative recruitment approach per vacancy!
comprehensive recruiting packages available:
employer branded, online and bespoke solutions.
it's about time your recruitment needs got heard by
a talented recruiter

Collections & Debt Recovery Advisor

Reference

R4TADWH120418

Consultant

Anita Dale

Location

Warwickshire

Category

Banking / Financial Services / Insurance

Benefits

22 days holiday increasing to 25, pension, company bonus scheme, holiday buy/sell scheme, flexible working, enhanced maternity/paternity leave, healthcare cash back scheme, free parking

Start Date

An experienced Collections & Debt Recovery Advisor is sought by one of the Midlands’ largest law firms. The award-winning firm has been providing advice to their business and individual clients for nearly two centuries across a diverse range of sectors.

The Role:

As a Collections Advisor you will provide a first class collection service in order to maximise recovery on overdue balances for a variety of clients. Your day to day duties will include:

  • Using the dialler system to facilitate inbound and outbound telephone communication; liaising with customers and third parties to maximise recoveries on overdue balances.
  • Successfully assess customer affordability in-line with TCF/FCA guidelines to negotiate realistic repayment plans.
  • Achieving set targets in volume collections and productivity KPIs.
  • Using the debt management system to accurately record and note details of calls, payment plans and store documents.
  • Request templated and draft ad-hoc written communication.
  • Submit customer queries to clients, taking ownership and ensuring they are followed through from start to resolution. 
  • Adhere to DPA and company data security procedures to ensure the full protection of all customer, company and client data.
  • Any other duties within the scope and spirit of the post as required.

The successful Collections & Debt Recovery Advisor will demonstrate:

  • Proven experience of collections and / or debt recovery
  • Understanding of debt recovery processes in a consumer and/or commercial debt sector.
  • Confident and assertive communicator on the telephone and be able to successfully negotiate financial payment plans.
  • Ability to deliver a straight-forward collection service and demonstrate the ability to work both autonomously and as a team player.
  • Excellent IT skills to be able to use our debt management system.

Desirable Attributes:

  • Telesales or customer services experience in a call centre environment.
  • Experience gained in a DCA, Debt Purchaser, Legal, Financial services, and/or Credit Control environment
  • Experience within a high volume, process driven, working environment

Benefits:

  • 22 days holiday (plus bank holidays), increasing with length of service (see below)
  • Pension (Legal & General) with current contributions at 3% employee and 5% employer. You are also able to make additional voluntary contributions.
  • Firm wide performance bonus scheme
  • Enhanced maternity / paternity leave
  • Buy/sell holiday scheme
  • Flexible working
  • One month’s Firm sick pay
  • (Healthcare cash back scheme (Westfield Health) allowing you to claim money back for various medical and therapy treatment costs. The benefit also provides access to:
    • free MRI/CT scans
    • personal accident cover
    • a 24 hour confidential counselling advice line for you and your immediate family
    • doctor help line for general advice and second opinions for you and your immediate family
    • health club concessions
    • rewards portal to access offers and savings on a huge range of goods and services from over 450 retailers
  • Annual salary review taking place in March each year
  • Training and development including training, guidance and support to develop your role within the Collections team
  • Free onsite car parking and onsite staff café
  • An active social committee who organise various events throughout the year

Collections & Debt Recovery Advisor

Leamington Spa, Warwickshire

£15,000 (increasing to £16,000 on completion of probation) + benefits

Town/City

Leamington Spa

Region

Warwickshire

Country

United Kingdom

Salary:

Up to 20000

Job Type:

Permanent

Hours:

Full Time

R4T on Twitter R4T on Facebook R4T on LinkedIn
R4T on TwitterR4T on FacebookR4T on LinkedIn