Aftersales Executive

13 January 2022
Oldbury, United Kingdom
Job Type


Aftersales Executive sought by an automotive parts group comprising two of the most established market leaders in the car parts industry. They supply parts for Jaguar, Daimler, MG, Triumph, Morris Minor and MX5 cars, and are dedicated to providing superior quality, value and choice and a desire for excellence is at the heart of this commitment. They export globally to strict deadlines with well-established systems.
Overview of the Role:
As Aftersales Advisor you will work in a small team to deal with all aftersales enquires through various communication channels in a highly and professional and polite manner. You will also use the Company’s CRM systems to update jobs and use your initiative to resolves any queries or complaints in a timely and approachable manner.  You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.

This is your chance to work for a supportive family run business who has a strong ethos on employee wellbeing.

Key Responsibilities:

  • Liaise with customers via all communication channels including by telephone, email, face to face and through our website
  • Follow up and resolve customer complaints professionally at all times
  • Investigating missing stock
  • Processing customer returns
  • Returning faulty stock to suppliers
  • Stock maintenance on the system including consistency checks
  • To adhere to quality processes and procedures

The successful Aftersales Executive will demonstrate:

  • Understanding of motor vehicle mechanics
  • Previous experience in a customer service role
  • An understanding of internal stock control, customer relationship management and sales systems
  • Polite and professional communication style to all stakeholders
  • Diplomatic
  • Enthusiastic, reliable and flexible team player that conducts themselves professionally
  • Able to work to deadlines and manage time effectively
  • High attention to detail
  • Effective communicator


  • £24,627.20 salary
  • 22 days per annum plus statutory days
  • Birthday day off
  • Holiday purchase scheme (2days)
  • Healthcare cashback plan
  • Annual All About Me Allowance - £100 for you
  • Annual Welfare Allowance- £150 toward physical and mental wellbeing
  • Pension scheme (auto enrolment)
  • Opportunity for overtime
  • Free parking
  • Hours: Full time (40 hours) or part time working hours are considered for this role

Aftersales Advisor
Oldbury, West Midlands
£24,627.20 + benefits

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