Parts Advisor

13 June 2022
Oldbury, United Kingdom
Job Type


Parts Advisor sought by an automotive parts group comprising two of the most established market leaders in the car parts industry. They supply parts for Jaguar, Daimler, MG, Triumph, Morris Minor and MX5 cars, and are dedicated to providing superior quality, value and choice and a desire for excellence is at the heart of this commitment. They export globally to strict deadlines with well-established systems.

The Role:
As Parts Advisor you will take and process orders through various communication channels in a highly professional and polite manner, often high-volume phone calls. You will also use the Company’s sales systems for business development by using your initiative to identify sales leads and opportunities with customers based on the data you find within the systems.

You will work with a dedicated team providing excellent customer service at all times. You will also build strong relationships with internal departments in order to undertake your job role effectively and efficiently.

This is a great chance to work for a supportive, family-run business who has a strong ethos on employee wellbeing.

Key Responsibilities:

  • Liaise with customers via all communication channels including by telephone, email, face to face and through our website
  • Establish customers’ requirements for parts availability and delivery
  • Take orders and payments, raise purchase requisitions and liaise with credit control
  • Develop and maintain excellent customer relationships through all communication channels
  • Maintaining and providing comprehensive product information to customers
  • Understanding and demonstrating customer care and high levels of customer service
  • Confidently making and closing sales, looking for link selling opportunities where appropriate and identifying new business opportunities
  • Visit customers as required
  • Use internal stock control, customer relationship management and sales systems
  • Represent the company at trade exhibitions, events and demonstrations and carry out the above tasks as required
  • Match outputs with customer requirements as appropriate

The successful Parts Advisor will demonstrate:

  • Understanding of motor vehicle mechanics is essential
  • Previous experience in a sales and customer service role
  • An understanding of internal stock control, customer relationship management and sales systems
  • Polite and professional communication style to all stakeholders
  • Enthusiastic, reliable and flexible team player that conducts themselves professionally
  • Able to work to deadlines and manage time effectively
  • High attention to detail
  • Effective communicator

Benefits Package:

  • £24,627.20 salary
  • 22 days per annum plus statutory days
  • Birthday day off
  • Holiday purchase scheme (2 days)
  • Healthcare cashback plan
  • Annual All About Me Allowance - £100 for you
  • Annual Welfare Allowance- £150 toward physical and mental wellbeing
  • Pension scheme (auto enrolment)
  • Opportunity for overtime
  • Free parking
  • 40 hours per week, 9.00am – 5.30pm Monday to Friday with 40 minute break

Parts Advisor
Oldbury, West Midlands
£24,627.20 + benefits

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