Quality Claims Administrator

14 June 2022
Ross-on-Wye, United Kingdom
Job Type


Quality Claims Administrator sought by an international manufacturer of polymer solutions who supply to multiple sectors including construction, industrial and automotive industries.

The Role:
Reporting to the Credit Manager as part of the Finance team, your duties will include:

  • Examining claims from customers (including inter-company), checking on evidence of claim and determining justification
  • Reviewing rejection claims from Plant
  • Supporting the Purchasing department with recourse claims received from customers against responsible suppliers
  • Preparing quality claim reports for Management and Corporate Claims department and attending Quality Control (QC) meetings when required
  • Supporting the interface of credit note creation in collaboration with Finance colleagues
  • Analysing repetitive quality claims and advising on the root cause directly to the Plant Manager
  • Supporting the Credit Manager with litigation
  • Training end users (Sales Administrators) on the claims system
  • Communicating and supporting with the implementation of up-to-date complaint processing software
  • General user administration e.g. setting up new end users with password access and raising software problems with Technical helpline
  • Assisting with other finance administration tasks for the Credit Management / Quality Claims Team to cover holidays / sickness

The successful Quality Claims Administrator should have:

  • Technical or quality control background with understanding of manufacturing processes would be advantageous
  • Experience in a similar finance role would be advantageous
  • Open-minded with strong problem solving skills and an investigative nature
  • Impartial with regard to decision making
  • Strong communication skills at all levels
  • Strong proficiency with Microsoft Office Suite including Excel and PowerPoint
  • Analytical with strong attention to detail
  • An understanding of SAP would be advantageous (training will be provided for the right candidate)


  • Excellent salary depending on experience
  • Bonus typically between 10-20% of salary depending on personal performance
  • Flexible hours (37.5 hours, core hours between 10am and 3pm)
  • Some working from home (e.g. 1-2 days per week) available once established
  • Medicash
  • Cycle To Work scheme
  • Company cashback scheme
  • 24 days holiday + bank holidays
  • Auto-enrolment pension scheme
  • Excellent working environment
  • Smart-casual dress code
  • Dress-down Fridays
  • Subsidised cafeteria
  • Free parking
  • Stunning office location

Quality Claims Administrator
Ross-on-Wye, Herefordshire - commutable from Hereford, Worcester, Cheltenham, Gloucester, Tewkesbury, Ledbury, Lydney, Abergavenny, Newport, Chepstow etc

Excellent salary + bonus + benefits

Claims Assessor | Finance Assistant | Quality Assistant | Claims Management | Claims Handler | Finance Administrator | Credit Management

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