Description
Customer Software Support Advisor sought by a leading, family-owned software provider based near Doncaster to own the end-to-end customer experience, from general software product queries through to providing first line technical support.
The Role:
As Customer Software Support Advisor you will deal with queries and requests through to completion, ensuring that the right solution is provided for customers in order to drive customer loyalty.
- Deliver customer service to existing business customers via inbound calls and ticket enquiries
- Offer technical support to handle and resolve any service issues that customers experience
- Investigate and resolve product related issues
- Identify opportunities within existing processes and make suggestions to improve customer interactions and processes
- Communicate in a precise, articulate and professional manner with customers both written and orally, making sure that service is always delivered with a smile
- Keep accurate and concise customer records
- Investigate, solve or escalate technical issues and take ownership until resolution
The successful Customer Software Support Advisor will demonstrate:
- Proven track record of working in a customer service, business to business environment
- Ideally experienced in a technical or product support function, although training will be provided
- Experience of using or supporting a bespoke software / application
- Knowledge of and a basic understanding of SQL scripting
- Competent technical knowledge of Microsoft software products and windows environment
- Excellent professional verbal and written communication skills
- Excellent problem-solving skills
- Ability to listen to customer needs, understand them and deliver the right solution
- Highly motivated and driven with the confidence to always do the right thing for the company and customers
- Adaptable and enthusiastic, with a positive trainable attitude
- Take ownership of your role and pride in your work
- Ability to plan and manage own work load
- Good attention to detail
Benefits:
- £22,000 - £25,000 salary dependent on experience
- Free secure parking
- Pension scheme
- Hours of work 9am-5.30pm Monday to Friday (occasional flexi-hours may be required)
Customer Software Support Advisor
Doncaster, South Yorkshire commutable from Stainforth, Hatfield, Scunthorpe, Rotherham, Pontefract, Goole, Selby, Knottingley, Castleford etc
£22,000 - £25,000 depending on experience + benefits
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