Collections Advisor




Anita Dale




Banking / Financial Services / Insurance


22 days holiday (increasing with service), bonus, flexible working, holiday buy/sell, high street discounts, childcare vouchers, annual pay review

Start Date

Collections Advisor is sought by one of the Midlands’ largest law firms who have been giving advice to business and individual clients for nearly two centuries across a range of sectors.

The Role:

  • Use the dialler system for inbound and outbound calls; liaise with customers and third parties to maximise recoveries
  • Assess affordability in-line with TCF/FCA guidelines to negotiate realistic repayment plans
  • Use debt management system to record call details, payment plans and store documents
  • Request templated and draft ad-hoc written communication
  • Submit customer queries to clients, ensuring they are followed through from start to finish
  • Achieve set targets in volume collections and productivity KPIs
  • Adhere to DPA and company data security procedures

The successful Collections Advisor should have most of the following:

  • Experience of collections /  debt recovery preferably in a call centre environment
  • Understanding of debt recovery processes
  • Confident communicator
  • Excellent IT skills to be able to use debt management system
  • Experience in a DCA / Debt Purchase / Legal / Financial services / Credit Control environment
  • Experience within a high volume, process driven, working environment

In return you’ll get an excellent benefits package:

  • 22 days holiday, increasing with service
  • Pension contributions at 3% employee and 5% employer + voluntary additional contributions
  • Up to 8% firm-wide performance bonus
  • Up to £500 monthly bonus to top performers
  • Enhanced maternity / paternity leave
  • Buy/sell holiday scheme
  • Flexible working
  • One month’s Firm sick pay
  • Healthcare cash back scheme. This provides access to lots of free medical services, health club concessions, & rewards portal to access offers / savings from over 450 retailers
  • Annual salary review
  • Training and development
  • Free onsite parking
  • Onsite café
  • Active social committee

Collections Advisor

Leamington Spa- commutable from Coventry, Birmingham Redditch, Rugby, Banbury

£15,000 (rising to £16,000 on completion of probation) earning potential of over £23K + benefits

Collections Negotiator | Debt Recovery | Reconciliation Advisor | Arrears | Debt Recovery Agent | Collections Agent


Leamington Spa




United Kingdom



Job Type:



Full Time

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