IT & Telecommunications
Pension, free parking
An experienced Application Support Analyst is sought by a leading software provider based just outside of Doncaster to co-ordinate the work of a small team of support technicians in the delivery and provision of first and second tier software support to customers.
The support team provides an implementation service and vital front line support, maintenance, help and training to customers and users who have purchased the Company products and support contracts. This is achieved through various ways including telephone, remote access, email, the Company website, onsite visits and provision of training courses.
Reporting to the Operations Director, as the Application Support Analyst you will coordinate high quality after care support, including training and ongoing account management.
Key Duties and Responsibilities:
The successful Application Support Engineer will demonstrate:
Application Support Analyst
Doncaster, South Yorkshire
£20,000 – £24,000 + benefits
IT Support – Service Desk – Support Analyst – Support Team Leader – Application Support – 1st Line Support – First Line Support – Software Support – Support Engineer
21000 - 30000