POS Helpdesk Administrator




Anita Dale


West Midlands


IT & Digital


Staff discount, death in service, flexible benefits, 28 days holiday, friendly office environment

Start Date

POS Helpdesk Administrator sought by sought by an international, omni-channel hair & beauty service provider and retailer to join their IT department in their Central Birmingham head office.

The Role:

Reporting to the UK IT Manager, you’ll provide friendly & efficient support for branches experiencing difficulties with their point of sale systems. Your duties will include:

  • Respond to calls from branches & head office regarding their Point of Sale computer systems
  • Resolve issues with branch head office systems, including polling and phone equipment
  • Log and monitor all reported hardware and software problems
  • Work actively to ensure potential issues are avoided, provide regular updates on problems identified and suggest improvements to procedures
  • Help Departments Heads with issues e.g. merchandise department with branch ordering queries and problems with products not downloading to the system
  • Ensure services are being used fully and efficiently
  • Train POS users via user manuals, newsletters and training sessions
  • Maintain database tables used by the branch system i.e. products, suppliers, services
  • Manage phone lines at the branches and log any faults with a third party
  • Create reports as required e.g. credit card refunds, gift card sales, daily sales info reports
  • Help Regional Business Managers and office staff get reports for branches
  • Liaise with third party suppliers (couriers, hardware technicians, software companies) to ensure issues and queries are satisfactorily resolved and branches are working to capacity
  • Work as part of the IT team to provide necessary support including rotas for weekend cover
  • Help to build and send replacement IT kits to branches as required
  • Assist IT Supervisor with administration tasks as required

 The successful POS Helpdesk Administrator should have:

  • Previous experience supporting POS systems
  • Excellent IT support skills
  • Excellent communication skills, and ability to engage with a diverse range of people
  • Availability to provide evening/weekend cover on a rota basis
  • Great attention to detail and accuracy


  • £20,000 salary
  • 28 days hol (inlc BHs)
  • 1 x salary death in service
  • 50% discount on hair services
  • 10% discount on hair products
  • Access to online flexible benefits system
  • Friendly informal office environment
  • Easily accessible from Birmingham New Street Station


POS Helpdesk Administrator

Central Birmingham, West Midlands

 £20,000 + excellent benefits




West Midlands


United Kingdom



Job Type:



Full Time

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