Zenoss Subject Matter Expert




Zee Chaudhary


West Midlands


IT & Digital


Flexi hours, Performance related bonus, Private healthcare, Travel insurance, Childcare vouchers, 6% pension contribution

Start Date

Zenoss Subject Matter Expert with HP Server automation experience sought by a worldwide IT services provider in Birmingham whose solutions help businesses be more innovative and efficient.

The Role:

  • Support production of Service Management Tooling (SMT) systems 24/7, responding to and resolving all logged tickets within SLAs
  • Provide out-of-hours cover (on a rota) for High Severity issues affecting Tooling availability
  • Demonstrate sound SMT skills in Zenoss and related components, and HP Server automation
  • Implement patches and upgrades to the system to maintain support status and adopt and exploit new features and technologies
  • Understand root cause of outages and take steps to prevent recurrence
  • Provide guidance to Service Desk and junior team members in technical and functional areas
  • Seek areas of improvement in technical and process areas and take steps to implement them, setting and documenting standards
  • Maintain positive relationships with user community, peers and management

The successful Subject Matter Expert should have the following skills and knowledge:

  • Strong Zenoss and HP Server Automation environment experience
  • Able to troubleshoot & support Zenoss and associated topologies on Windows/Unix/Linux
  • Design, installation, configuration, upgrades, and administration of SMT solutions
  • Strong communication, including to leadership, resource capacity planning, input and influence regarding project finances and budgets
  • Strong project implementation background
  • Strong troubleshooting, diagnosing and problem-solving skills
  • Expertise in Integration with other ITSM tools
  • Experience of High Availability systems, BCP and/or DR
  • Network, database, server monitoring knowledge
  • Experience of optimising and fine-tuning existing deployments
  • Able to work to ITIL aligned processes, feeding into ITIL ServiceDesk tools

The following skills would be beneficial but are not essential:

  • Networking concepts (IP addressing, DHCP and DNS, NTP, multicast routing, 802.1q VLAN tagging) and Diagnostic tools (tcpdump/ethtool)
  • Authentication & authorisation (Kerberos, SAML, OAuth, oidc, PingFed, Okta, adfs, etc)
  • Privileged Access Management and credential stores e.g. CyberArk
  • vRealize Operations Manager monitoring toolsets
  • ServiceNow, Remedy & Cherwell ITIL ServiceDesk tools
  • VMWare
  • Web technologies e.g. load balancers, http, ssl
  • AWS, Azure or other cloud hosting solutions
  • Enterprise Malware protection tools e.g. Symantec/McAfee


  • Circa £35,000 – £45,000 salary depending on experience
  • Flexible hours optional
  • 6% bonus based on personal and company performance
  • BUPA Health
  • Travel Insurance
  • Childcare vouchers
  • 6% Pension contribution


Zenoss Subject Matter Expert

Solihull, Birmingham, West Midlands

Circa £35,000 – £45,000 depending on experience + benefits


Infrastructure Analyst | IT Operations Analyst | IT Tools Analyst | Infrastructure Support Engineer | Service Management Tools Analyst | Service Management Tools Expert | Service Management Tools Officer | SME | Infrastructure Tooling Analyst |




West Midlands


United Kingdom



Job Type:



Full Time

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